Giving and receiving feedback is a key element of effective interpersonal communication skills. It is also a critical component of a company’s Performance Management Process. Positive feedback provides recognition and praise for a job well done, and can be a great motivator. Constructive feedback serves to edit behaviors where there is a gap between actual and desired performance and helps employees focus on goals and contribute to their maximum potential.
This 1-day program focuses on the importance of delivering both positive and constructive feedback on a regular basis. Participants will learn a 4-part model and will practice planning and delivering high impact feedback messages. The techniques learned in this program are useful for managers as well as team members who want to improve their communication skills.
Learning Objectives:
Understand the imperative for feedback in today’s organization
Provide effective feedback as part of an ongoing developmental process
Receive feedback in a constructive manner
Manage challenging behavior when giving feedback
Understand the role of the listening process
Guidelines for giving feedback
Feedback using a 4-part “I” message
Plan to give effective feedback by stating the specific situation and behavior, being clear on the impact, and offering suggestions ideas for future improvement.
Guidelines for receiving feedback.
The role of active listening in receiving feedback.
Understanding the difference between giving feedback and managing confrontation and conflict.
Appreciating the impact of individual behavioral styles in sending and receiving feedback.
What behaviors indicate that a person is really listening to you, that they understand your point of view, that they “get” you?
What behaviors send the message that the other person does not care about what you have to say?
Definition of active listening and barriers to good listening.
Levels of listening and active listening techniques
