|
 |
 |
| |
 |
Management Development Program |
| |
|
 |
1 to 12 days
|
 |
Pam Jaeger
|
 |
This program can be customized to meet your company's needs by selecting from 1-12 one-day modules.
The instructor, Ms. Pam Jaeger, is certified to administer a variety of learning tools, including the Myers Briggs Type Indicator and the Profilor, a 360-degree feedback instrument. She has completed extensive training with Synectics, a leader in creativity and innovation processes, and she is editor of Adventure in Business: An I.M.M.E.R.S.I.O.N. Approach to Training and Consulting. Ms. Jaeger has also worked with over 1000 limited English speaking clients to develop workplace specific English language skills. She holds a BA in Psychology from Wheaton College and a MA in Education from Boston University.
|
 |
Module 1: The Role of the Manager
Brainstorm challenges and opportunities facing Frontline Managers
Identify critical qualities and skills needed to meet your challenges and opportunities
Explore the relationship between leading and managing others to grow an organization
Examine Personnel Decisions International’s management skills model
Focus on personal development and draft a Career Development Plan
Module 2: Understanding Your Management Style
Increase understanding of personal behavioral tendencies/communication styles and how your behavior affects others
Develop awareness of different behavioral styles and increase ability to appropriately adapt behavior to motivate and meet the needs of other people
Increase personal awareness of how you react to conflict situations
Seek to honor diversity, and build trust and collaboration
Module 3: The Manager as Communicator
Identify barriers to effective communication and information sharing
Approach communication as a 2-way process
Headline ideas to send clear messages
Demonstrate active listening
Practice how to give and receive feedback
Practice how to manage conflict and confrontation
Module 4: The Manager as Team Leader
Examine a model of team development
Identify components of a team launch
Establish a common vision and aligned goals
Define roles and responsibilities
Identify internal customers
Evaluate performance
Provide recognition
Module 5: Customer Service and Delegation Skills
Customer Focus
Describe your company’s customer focused mission
Identify your customers and their expectations
Describe “moments of truth” you could provide to delight your customer
Demonstrate tools and techniques necessary to provide quality customer service
Delegation Skills
Identify the steps of delegating
Choose which tasks to delegate
Complete a RACI chart
Identify how to delegate across levels of empowerment
Commit to check in with employees on performance
Module 6: Meeting Facilitation and Creative Problem Solving
Plan for a focused meeting
Demonstrate techniques for encouraging participation, creativity, and diverse points of view
Manage the meeting process and facilitate innovative problem solving
Increase understanding of how the way you interact with others affects innovation and teamwork
Establish clear action plans
Module 7: Presentation Skills
Organize presentations to facilitate audience interest and understanding
Deliver presentations utilizing effective verbal communication
Establish platform presence with effective non-verbal communication
Spontaneously adjust your presentation based on audience reaction and be willing to alter the original plan, if necessary
Select and utilize visual aids that truly enhance the quality of the presentation.
Enjoy presenting!
Module 8: Performance Planning and Goal Setting
Adapt an organizational view of performance management
Approach performance management as an on-going, continuous process
Examine how the company’s strategic plan translates to your functional area
Develop “SMART” performance goals that cascade from company and functional goals and are aligned with internal customer needs
Module 9: Career Development Planning
Complete a professional skills and/or competency inventory
Analyze skills in light of performance goals and inventory assessment
Use resource materials to generate ideas for development planning
Write a Career Development Plan
Module 10: Performance Coaching
Describe coaching as a style, skill, and planned event
Analyze behavioral issues as a specific function of performance
Demonstrate 4-step performance coaching process
Clearly state behavior targeted for coaching
Use active listening to gain an understanding of the other person
Concentrate on resolving areas of disagreement, conflict, or confusion
Mutually develop and agree upon action plans
Module 11: Conducting the Performance Review
Examine the performance review process
Measure results against performance goals, CDP and current skill assessment
Identify the overall rating
Practice the annual review discussion
Identify situations that require corrective action and manage the action plan appropriately
Module 12: Behavioral Interviewing
Examine the interview process
Understand the value of a behavior-based interview and the impact of turnover
Write behavior-based interview questions
Screen resumes and portfolios to extract meaningful data
Practice interviewing
|
|
|
|
