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Management Essentials |
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2 days
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Pam Jaeger, Andrew Oravets
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Supervisors, first-line and middle managers will find this two-day workshop relevant and useful. Participants leave with a clear understanding of leadership; the strengths and weaknesses of their personal style; and key skills, such as how to set direction for a group, reinforce productive behavior, and deal confidently with performance problems.
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Knowing Yourself
Leadership Self-Assessment
Clarifying the strengths and liabilities of your operating style
Exploiting your strengths, managing your weaknesses
Embodying your core management values on the job
Understanding Others
Recognizing the strengths of your group
Adjusting your style and demonstrating flexibility to get a better hearing
Increasing your decision-making effectiveness
Setting Direction
Selecting a group strategy: efficiency, responsiveness, initiation?
Creating a group mission
Setting goals, priorities, and expectations
Creating a climate of accountability
Getting results – the art of making effective requests
Positioning Your Team for Success
Aligning with your boss
Identifying key internal and external customers
Negotiating roles with other groups
Overcoming the challenges of culture and distance
Coaching – Key to Getting Results with Others
Assuming a coaching mentality
Choosing a delegation strategy for each situation
Staying in touch – conducting 1:1 update conferences
Rewarding and developing high performers and top talent
Dealing with Performance Issues
Describing problems while avoiding blame
Dealing with resistance
Dealing with performance issues
On-going Development
Your action plan for increasing your contribution to your company
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