This workshop is intended for those in management who influence others or have direct management over others in the organization.

People often don’t know how others in their organization regard their work. Informal and formal feedback is critical to the improvement of their performance. By making feedback a regular part of your daily work your employees will gain a better understanding of what is expected of them and feel they are making a contribution to the organization. It will also provide an understanding how they connect with the organization. Through your feedback and interactions with your staff, you shape their environment and inspire commitment. As a result, employees are more motivated, the morale is better, and the retention is higher. Remember that people will often forget what you said, and they will often forget what you did, but people never forget how you made them feel.

Each participant receives a copy of the books, The Power of Appreciation in Business, by Noelle Nelson, PhD. and How Full is Your Bucket? by Tom Rath.

• Guidelines for giving and getting feedback
• Making positive feedback even more effective
• Why we don’t feel comfortable in feedback conversations
• Feedback techniques
• Providing feedback with a positive intent
• Telling employees how their work matters
• Tying feedback discussion to performance management process
• The motivating power of authentic, positive feedback
• Appreciation Paradigm shift for business success
• Acknowledging and valuing people
• Creating a culture of appreciation
• Sharing the Issues
• Meeting in the land of “no right or wrong”