Communication, Negotiation, Project Management, Presentations, Time Management, Management, Finance, Interviewing and Writing Courses, Workshops and Classes

Mastering Difficult Conversations

1 day

Terry Rosenberg

You will learn how to plan for and successfully execute the very conversations that we too often avoid.

Together, we will explore the reasons why some conversations are difficult to initiate, learn to re-frame and turn these conversations into productive and rewarding interactions and create personalized strategies to help keep you from having difficult conversations in the future.

The workshop will employ learnings from the Harvard Negotiating Project and the MIT Dialogue Project. These techniques will be correlated to your individual leadership and communication styles.

The session will be highly interactive utilizing a series of role plays focusing on situations from today’s highly competitive business world, be it within a highly hierarchical and/or cross functional team environment.

  • Understanding difficult conversations: what makes them “difficult”?

  • The 5 Principles of Effective Conversations:
    1. Setting the table, creating a safe space
    2. Defining successful outcomes
    3. Staying centered, focused and engaged
    4. Making requests, promises & commitments
    5. Going forward: take your learnings, leave your baggage
  • Assessing your leadership & conflict style preferences
  • Strategies and tools that work for you
  • The Art of Listening
  • Moving from knowledge to competence and confidence





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