Globalization and working across national boundaries are facts of life in today’s business environment. As the world continues to become “flatter,” organizations and individuals must adapt to increasingly diverse approaches to communication and doing business.

Leaders and managers have a key role in your organization’s success in the global marketplace. Ensuring that your leaders have the ability to facilitate teams and workgroups comprised of individuals from many different countries and backgrounds will ensure that your company will continue to remain competitive.

This course is designed to equip you with the tools, skills and resources necessary to develop cultural intelligence.

• Culture and its Significance
• Globalization – What Does it Mean to Us?
• GlobeSmart Dialog
• Communicating Across Cultures
• Negotiating Across Cultures
• Managing Cross-Cultural Conflict
• Global Leadership and Management
• Simulation
• Grand Plans

• Define the term culture and explain its significance in the global workplace.
• Explain the concept of globalization and its significance to your role.
• Summarize the six GlobeSmart Assessment Profile Dimensions and their importance to developing cultural intelligence.
• Improve working relationships with global counterparts by identifying gaps in the six dimensions and strategies for bridging those gaps.
• Identify specific strategies to improve communication in cross-cultural teams and workgroups.
• Improve cross-cultural negotiations.
• Manage conflict in cross-cultural teams and workgroups.
• Improve leadership and management effectiveness in the global context.
• Demonstrate flexibility and adaptability when working in cross-cultural situations.