Communication and Conflict Management Using MBTI introduces participants to the concepts and principles of Myers-Briggs, focusing on how they are applied in a business environment. Participants improve their ability to communicate with people of different types. They learn to recognize how to avoid or reconcile conflicts arising from type differences.

• Discover your Myers-Briggs Type Indicator.
• Gain insights of your own communication strengths and blindspots.
• Understand four basic “people patterns” and how they think and act.
• Learn how to avoid judging others’ differences and to value diversity.
• Discover your preferred communication and conflict style.
• Build trust and rapport through communication.
• Practice how to communicate and influence each type.
• Recognize barriers to effective communication.
• Listen for problem statement, content and intention.
• Learn how to use questions that gain quality information.
• Separate facts from emotions.
• Speak with clarity and commitment.
• Use a model to work through and resolve conflict.