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Working Across Cultures |
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The globalization of goods and services is making the world flatter for all of us. Not only customers come from other cultures but also our project team members, managers and executives. The invisible aspects of culture, especially those essential for building relationships, such as different or competing values, attitudes and cultural norms require attention and skill to manage successfully. Cultural skills are now an essential rather than a desirable job requirement. In this course, we use quizzes, case studies, and individual and small group work to keep the program practical, personal and lively. We focus on the cultures of India and China because of their contribution to the engineering labor market and their importance as business and technology centers in the global economy.
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Learn the key dimensions of global culture. Identify your own cultural assumptions. Compare the cultures of the United States, China, and India (and others where relevant). Learn tips for communicating with cultures different from your own. Develop strategies for meeting and conversing with colleagues and customers. Receive advice for making your culturally-diverse team more effective.
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Excellent combination of high-level theory/concepts along with practical exercises.
-Google, Staff Technical Writer
Very interactive in discussing the Chinese and Indian cultures. Made it easy for me to understand and relate to my area of work.
-Infoblox, Inc., Manager
The case studies helped me gauge the nuances between cultures, how my culture is perceived by others and also the similarities between cultures.
-Infoblox, Inc., Senior QA Manager
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