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DELIVERY MODE
Virtual
OVERVIEW

This course provides you with tools and skills to improve your communication impact in your workplace.

KEY TOPICS

Listening More

  • Listening Intentions
  • Listening Blocks
  • Active Listening Characteristics
  • Six Ways to Improve Critical Listening
  • Listening Types

Acknowledging different opinions and perceptions

  • What Do You See?
  • Seek to Understand Different Viewpoint
  • Ways to Address Other Perspectives

Responding well to enrich conversations

  • How People Think
  • The 7-38-55 Rule
  • Verbal Communication Show Stoppers
  • Good Conversation Responses
  • Don’t Send That Email
  • Tips to Communicate with Challenging People

Focusing on high-impact questions

  • Precision Question Categories
  • Application for Precision Questions

Simulating a NASA mission

  • Group Think Exercise
  • Team Collaboration and Decision Making

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