COMMUNICATING AS A MANAGER

DELIVERY MODE

Virtual

OVERVIEW

Place overview text here in plain text.

KEY TOPICS

Knowing Your Working Style

  • Understanding why individual working styles are important
  • Defining what a working style is and what it is not
  • Identifying the working style that best describes you
  • Recognizing all four working styles’ strengths and blind spots
  • Demonstrating flexibility to get the best results

Communicating Effectively

  • Recognizing communication stoppers
  • Communicating starts with listening non-judgmentally
  • Balancing inquiry and advocacy
  • Seeking to understand others’ perspective and rationale
  • Asking open and close-ended questions
  • Articulating your viewpoint and rationale