Preparing Content for Powerful Presentations
Preparing Content for Powerful Presentations OVERVIEW: This is a webinar for individual contributors and managers who want to improve their ability to get messages across to management in project review …
Courses
Customer Service Excellence in Email
Customer Service Excellence in Email OVERVIEW: Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are …
Clear Technical Writing
Clear Technical Writing OVERVIEW: Improve clarity and conciseness of technical documentation by product managers, developers and quality engineers. Those who are not technical writers by profession have to meet the …
Clear Policy, Process and Procedure Writing
Clear Policy, Process and Procedure Writing OVERVIEW: Learn an efficient and effective approach to creating organized, clear and concise policies, processes and procedures. The improved documentation will increase compliance and …
Clear Business and Email Writing
Clear Business and Email Writing OVERVIEW: The average employee spends 28 percent of his or her day on email alone. That’s 73 DAYS per year! Crafting documents only adds to …
Technical Presentation Skills
Technical Presentation Skills HIGHLIGHTS: Project confidence, build credibility, address nervousness, and manage distractions through skillful use of eye contact, posture, gestures, voice, pausing and rhythm, etc. 12 major learning exercises …
Strengthen Your Virtual Presence
Strengthen Your Virtual Presence Skills to Deliver Confident, Compelling Communications OVERVIEW: If you’ve ever observed someone and said to yourself “wow they’re a great presenter”….. or “wow they really know …
Presenting to Executives and Customers
Presenting to Executives and Customers KEY TOPICS: Structure Business Critical Content Targeted to Executives or Customers Optimize persuasive elevator pitch and executive briefings Create a communications plan with strategic use …
Presentation Skills Virtual Series
Presentation Skills Virtual Series OVERVIEW: Over the course of five virtual webinars we will progressively build and layer learnings to focus on customizing presentations for the intended audience. Participants will …
Presentation Skills
Presentation Skills OVERVIEW: Negotiating is a part of our everyday life. Managers negotiate for financial, material and human resources. Engineering and manufacturing professionals negotiate product specifications and project deadlines. Project …
Preparing Content for Powerful Presentations
Preparing Content for Powerful Presentations OVERVIEW: This is a webinar for individual contributors and managers who want to improve their ability to get messages across to management in project review …
Preparing Business Focused Presentations
Preparing Business Focused Presentations OVERVIEW: Content developers often make three critical mistakes. 1) They don’t adequately consider the target audience. 2) They include too much information for the allotted time …
Mastering The Dynamics of Interaction
Mastering The Dynamics of Interaction OVERVIEW: Most human beings do not handle disagreements very well…have you noticed? However, for any community to function well they must work out how to …
Mastering Presentation Skills
Mastering Presentation Skills OVERVIEW: The ability to communicate well and present ideas effectively is a critical success factor for any person in business today. This program is a comprehensive coaching …
Get to the Point: Generating Content for Speaking and Writing
Get to the Point: Generating Content for Speaking and Writing OVERVIEW: How many meetings, presentations, or voicemails have you listened to where – at the end of them – you …
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Executive Presentation Skills 1:1 Coaching
Executive Presentation Skills 1:1 Coaching Master Behavior Strengthen presence Project confidence, composure and energy Identify skills to unlock natural expressiveness Generate Persuasive and Memorable Content Optimize opening and closing statements …
Cultivating The Intangibles: Presence and Natural Style
Cultivating The Intangibles: Presence and Natural Style OVERVIEW: What you do gesturally, facially, vocally, rhythmically always has an effect on your listeners at some level. Therefore, your unique combination of …
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Advanced Presentation Skills
Advanced Presentation Skills Prerequisite: ETA Presentations Skills Program within the past three years. OVERVIEW: Advanced Presentation Skills is for business professionals who have taken one of ETA’s Presentation Skills programs within …
Adapting to Diverse Listeners
Adapting to Diverse Listeners OVERVIEW: Adapting to diverse listeners can be offered as part of our Presentation Skills virtual series or as an independent module. KEY TOPICS: Apply a quick …
Project Management: Executive Overview
Project Management: Executive Overview OVERVIEW: Have you received results from your project teams and been disappointed in what they did? You thought you had clearly communicated your expectations, yet the …
Project Management Essentials
Project Management Essentials PMP CERTFICATION – This course will qualify for 8 hours of instruction towards the PMP Certification for Project Management. OUTLINE: SESSION 1: Introduction & Preliminary Project Definition There …
Problem Solving and Decision Making
Problem Solving and Decision Making OVERVIEW: This class discusses the decision-making process and many of the challenges technical professionals and managers face in making timely decisions. It covers the impacts …
Advanced Project Management
Advanced Project Management PREREQUISITES: Participants must be actively involved in project management and have managed one or more projects. A basic understanding of initiating, planning, executing, closing, and managing projects …
Thriving on a Hybrid Team
Thriving on a Hybrid Team OVERVIEW: Hybrid teams are here to stay for the foreseeable future. The environment of a Hybrid team can be unsettling and difficult to navigate which …
Stress Management
Stress Management OVERVIEW: Today’s work environment can be described as trying to put together a puzzle while others are continually moving and changing the puzzle pieces. And while the pieces …
Strategic Thinking
Strategic Thinking OVERVIEW: Strategic Thinking is the mental process, applied by an individual or a team, which considers ways to enhance the value they bring to the organizations or internal/external …
Negotiating to Win-Win
Negotiating to Win-Win OVERVIEW: Negotiating is a part of our everyday life. Managers negotiate for financial, material and human resources. Engineering and manufacturing professionals negotiate product specifications and project deadlines. …
Negotiating Skills
Negotiating Skills LENGTH: Four hours virtually INSTRUCTOR: Eric Bloom KEY TOPICS: Needed Negotiation Environment Conditions Needed for a Successful Negotiation Willingness to Negotiate Ability to Negotiate Negotiation Styles and Results …
Managing Time and Multiple Priorities
Managing Time and Multiple Priorities OVERVIEW: We all have access to the same amount of time each day: 1440 minutes or 86,400 seconds. This powerful webinar, packed with timesaving ideas, …
Making Virtual Meetings Matter
Making Virtual Meetings Matter PRE-WORK SURVEY: Participants complete a survey on meeting scenarios and challenges. The instructor then consolidates the data and targets the workshop to areas that best meet …
Making Meetings Matter
Making Meetings Matter OVERVIEW: Participants complete a survey on meeting scenarios and challenges. The instructor then consolidates the data and targets the workshop to areas that best meet the needs …
Interviewing and Hiring the Best Talent
Interviewing and Hiring the Best Talent OVERVIEW: Hiring and retaining the best talent in today’s economy can have many challenges: shortage of technical talent, candidates from diverse cultures, well-prepared savvy …
Customer Centric Mindset
Customer Centric Mindset OVERVIEW: Customer Centricity is a customer-focused business strategy based on putting your customer at the core of your business to provide consistent positive experiences and build long-term …
Cross-Functional Collaboration and Influence
Cross-Functional Collaboration and Influence OVERVIEW: Organizations that understand the benefits of good communication prioritize and constantly strive to achieve better working relationships through establishing trust, credibility, and mutual value. They …
Be a Trusted Advisor for Customer-Facing Professionals
Be a Trusted Advisor for Customer-Facing Professionals OVERVIEW: This interactive virtual training series focuses on the mindset and skillset required to build successful long-term internal and external relationships by being …
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Achieving Meeting Excellence
Achieving Meeting Excellence OVERVIEW: When meeting participants collaborate, innovate, problem-solve and make sound decisions, your organization flourishes. By employing these proven strategies in every meeting, you will cut your meeting …
Working Through Conflict and Differences
Working Through Conflict and Differences OVERVIEW: Organizations face conflict every day. Strong and persistent disagreements often lead to team tension and low productivity. Instead of ignoring problems, complaining or blaming …
Winning by Influencing
Winning by Influencing OVERVIEW: “Winning by Influencing” is designed to support participants in creating an empowering workplace in a global/virtual environment. It begins by looking at the external factors that …
Success in Global Teams
Success in Global Teams OVERVIEW: Learn how to build trust and effective processes in a global team at each stage of the team life cycle. Through a video case study, …
Strengths-Based Development for Individuals
Strengths-Based Development for Individuals OVERVIEW: The Clifton Strengths Finder assessment, created by Gallup, is based on extensive research of organizations that have successfully unleased human potential to drive bottom-line performance. …
Storytelling in Business
Storytelling in Business OVERVIEW: In these times of frenetic digital communication, storytelling offers a welcome reprieve and tremendous opportunity to engage work and one another on a new, authentic level. …
Skillful Communication
Skillful Communication OVERVIEW: Demanding deadlines, changing priorities, unrealistic expectations, unfair treatment… can be challenging on many levels. In today’s work environment, interpersonal communications can either destroy or build strong partnerships. …
Practicing Difficult Conversations
Practicing Difficult Conversations OVERVIEW: Having difficult conversations with your employees is one of the most dauting tasks managers face. The least resistant path is avoidance which often allows problems to …
Managing Unconscious Bias Through Messaging and Inclusion
Managing Unconscious Bias Through Messaging and Inclusion OVERVIEW: While understanding Unconscious Bias is important, it is only the first step to creating an inclusive environment that fosters belonging and inclusion …
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Know Your Communication Style and Impact
Know Your Communication Style and Impact OVERVIEW: Working with people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences. Learn your preferred …
Emotional Intelligence at Work
Emotional Intelligence at Work OVERVIEW: EQi measures the ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups. In this course, you …
Effective Team Communication
Effective Team Communication OVERVIEW: This course equips your team with enhanced communication practices so each member can effectively provide technical value to their peers, internal and external customers. KEY TOPICS: …
Effective Communication Skills: Listen, Question, and Respond
Effective Communication Skills: Listen, Question, and Respond OVERVIEW: This course provides you with tools and skills to improve your communication impact in your workplace. KEY TOPICS: Listening More Listening Intentions …
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Dealing With Yourself and Others in Difficult Situations
Dealing With Yourself and Others in Difficult Situations OVERVIEW: The volatility of today’s market can bring out the best in some people and the worst in others. The truism, “the …
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Communicating Across Cultures
Communicating Across Cultures OVERVIEW: Has the world arrived at your door? This course is a must if you collaborate in a global team, serve customers/suppliers abroad, or work with culturally …
Building Professional Networks and Influence
Building Professional Networks and Influence OVERVIEW: This course gives you the tools and confidence to build networks that support your career goals and assists you in ways to influence others …
Assertive Communication
Assertive Communication OVERVIEW: In relationships and communication, there is no ‘one size fits all’ approach. By recognizing the different communication styles – assertive, aggressive, passive, and passive aggressive – participants …
The SLII® Experience: Developing Leaders
The SLII® Experience: Developing Leaders OVERVIEW: SLII™ is the world’s most taught leadership model for developing employees and delegating appropriately. It is a language and strategy for providing the right …
Transitioning From Individual Contributor to Manager
Transitioning From Individual Contributor to Manager OVERVIEW: The transition from individual contributor to manager can be the most challenging shift of a career. Whether you’ve made this transition recently or …
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Thriving Through Change
Thriving Through Change OVERVIEW: This class helps managers navigate ongoing changes and transitions with their employees. It covers the emotional and transitional components of change, that when handled well, will …
Strengths-Based Teams
Strengths-Based Teams OVERVIEW: Strengths-Based Teams aims to help team members discover, develop and use their unique talents for greater team engagement and productivity. When team members are aware of each …
Strengths-Based Leadership
Strengths-Based Leadership OVERVIEW: “While the world’s workplace has been going through extraordinary historic change, the practice of management has been stuck for more than 30 years. The practice management has …
Practicing Difficult Conversations
Practicing Difficult Conversations OVERVIEW: Having difficult conversations with your employees is one of the most dauting tasks managers face. The least resistant path is avoidance which often allows problems to …
Managing Remote Teams
Managing Remote Teams OVERVIEW: Mastering the art of leading remote teams is more important now than ever. This interactive webinar gives you the best practices to connect and communicate with …
Management Essentials – Four Part Series
OVERVIEW: The following four modules details ETA’s Management Essentials Series that prepare people for the skills on how management and leadership practices work together to be a highly effective manager. …
Management Essentials
Management Essentials OVERVIEW: The following four modules details ETA’s Management Essentials Series that prepare people for the skills on how management and leadership practices work together to be a highly …
Giving Feedback and Having Difficult Conversations
Giving Feedback and Having Difficult Conversations OVERVIEW: In this two-hour training, you learn a repeatable model to provide feedback that improves performance and enhances the relationship. Next, you will explore …
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Effective Mentoring Relationships
Effective Mentoring Relationships OVERVIEW: Mentoring refers to a developmental relationship between a more experienced mentor and a less experienced partner, or mentee. Through regular interactions, the mentee relies on the …
Delegating, Goal Setting and Engagement
Delegating, Goal Setting and Engagement OVERVIEW: Whether you are a new or experienced manager, delegation is a critical management skill and is often challenging. This virtual training provides a proven …
Communicating as a Manager
Communicating as a Manager OVERVIEW: Managing people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences and optimize the outcome. KEY TOPICS: …
Coaching for Results
Coaching for Results OVERVIEW: Successful managers achieve their goals through effective coaching for performance, development and change. A coaching style of leadership involves a shift from telling to asking. It …
