Art of Productive Conflict is a highly interactive session is for any businessperson who interacts with teams dealing with difficult or challenging issues or wants to enhance their ability to engage skillfully in almost any form of interaction.

OVERVIEW
Most human beings don’t handle disagreements very well…have you noticed? However, for any community to function effectively: they must work out how to reach agreements, handle conflict, hear one another, be clear and efficient in their exchanges, and generally be responsive to others in their spheres of influence.

In this workshop, you will understand how to interact with teams dealing with difficult or challenging issues or want to enhance their ability to engage in almost any form of business interaction skillfully.

KEY TOPICS

1. The Structure of Your Communication
2. Your Physical Behaviors
3. How You Listen
4. What You Say
5. How You Demonstrate Understanding and Empathy