Writing Clear Policies, Processes and Procedures
OVERVIEW:
Learn an efficient and effective approach to writing organized, clear and concise policies, processes and procedures. The improved documentation will increase compliance and enable employees to produce predictable outcomes both safely and efficiently.
KEY TOPICS:
- Target policies and procedures to project goal requirements and conditions and audience needs
- Understand the differences in policy, process and procedure content
- Organize content before writing
- Cluster to cut writing time, categorize items and develop headings
- Order your ideas for standardized policy or procedure layout
- Use a checklist to ensure quality in documentation
- Learn the best-practice formatting techniques for policies and procedures
- Check for specific, concrete wording
- Avoid evasive vocabulary, wordy phrases and corporate jargon
- Review processes and procedures for clarity, usability and brevity
- Use the imperative verb form for procedures to create direct, concise instructions
- Apply 10 tips for writing easily understood policies and procedures
