This course helps managers develop a coaching mindset and learn when to coach, when to manage, and when to provide direct guidance. Participants practice shifting from telling and directing toward asking, listening, and guiding—helping employees take greater ownership of challenges, solutions, and results.
Participants will develop practical skills they can immediately apply in employee development, performance coaching, leadership conversations, and ongoing feedback. Using the CLEAR coaching model, participants learn how to structure effective coaching conversations that help employees clarify goals, understand their current situation, explore possibilities, overcome obstacles, and establish specific next steps.
KEY TOPICS
Developing A Coaching Mindset
- Define what effective coaching looks like in the workplace
- Adopt a coaching mindset focused on developing people rather than simply solving problems
- Build trust and mutual respect as the foundation for effective workplace coaching
- Distinguish between managing and coaching and determine when each approach is most appropriate
- Coach with purpose based on the employee’s needs and situation: development, performance, or change
Having Effective Coaching Conversations
- Apply the CLEAR coaching model to structure productive coaching conversations and establish clear next steps
- Use powerful coaching questions to help employees gain clarity, explore options, and identify their own solutions
- Demonstrate essential active listening skills that strengthen understanding and trust
- Adapt coaching conversations to different working styles and communication needs
- Combine powerful questioning and active listening to become a more effective workplace coach
- Practice coaching conversations using realistic workplace scenarios
Creating Opportunities for Ongoing Feedback
- Use the SBIC feedback process to provide specific, constructive feedback
- Connect feedback with employee development, performance improvement, and accountability
- Deliver specific, timely, and actionable feedback
- Coach employees through performance challenges and opportunities for growth
- Adapt coaching strategies based on the employee and the situation
- Practice coaching conversations and use feedback to continuously improve coaching effectiveness
