Communicating as a Manager
OVERVIEW:
Managing people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences and optimize the outcome.
KEY TOPICS:
Knowing Your Working Style
Knowing Your Working Style
- Understanding why individual working styles are important
- Defining what a working style is and what it is not
- Identifying the working style that best describes you
- Recognizing all four working styles’ strengths and blind spots
- Demonstrating flexibility to get the best results
Communicating Effectively
- Recognizing communication stoppers
- Communicating starts with listening non-judgmentally
- Balancing inquiry and advocacy
- Seeking to understand others’ perspective and rationale
- Asking open and close-ended questions
- Articulating your viewpoint and rationale
