Effective Training Associates

Communicating as a Manager

Communicating as a Manager

OVERVIEW:
Managing people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences and optimize the outcome.

KEY TOPICS:
Knowing Your Working Style
  • Understanding why individual working styles are important
  • Defining what a working style is and what it is not
  • Identifying the working style that best describes you
  • Recognizing all four working styles’ strengths and blind spots
  • Demonstrating flexibility to get the best results
Communicating Effectively
  • Recognizing communication stoppers
  • Communicating starts with listening non-judgmentally
  • Balancing inquiry and advocacy
  • Seeking to understand others’ perspective and rationale
  • Asking open and close-ended questions
  • Articulating your viewpoint and rationale

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