Effective Training Associates

Customer Centric Mindset

Customer Centric Mindset

OVERVIEW:
Customer Centricity is a customer-focused business strategy based on putting your customer at the core of your business to provide consistent positive experiences and build long-term internal and external relationships. This customer centric training hones the skills of being trustworthy, proactive and accountable for every step of the internal and external customer journey.

KEY TOPICS:
  • What is Customer Centric?
  • What is the reason/need to be Customer Centric now?
  • How can we view/perform your role in a more Customer Centric Manner?
  • What are Best Practices for being Customer Centric?
  • How to brainstorm with a Customer Centric view
  • How to consider External and Internal customer considerations for being Customer Centric?

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