Effective Training Associates

Effective Communication Skills: Listen, Question, and Respond

Effective Communication Skills: Listen, Question, and Respond

OVERVIEW:
This course provides you with tools and skills to improve your communication impact in your workplace.

KEY TOPICS:
Listening More
  • Listening Intentions
  • Listening Blocks
  • Active Listening Characteristics
  • Six Ways to Improve Critical Listening
  • Listening Types
Acknowledging Different Opinions and Perceptions
  • What Do You See?
  • Seek to Understand Different Viewpoint
  • Ways to Address Other Perspectives
Responding Well To Enrich Conversations
  • How People Think
  • The 7-38-55 Rule
  • Verbal Communication Show Stoppers
  • Good Conversation Responses
  • Don’t Send That Email
  • Tips to Communicate with Challenging People
Focusing On High-Impact Questions
  • Precision Question Categories
  • Application for Precision Questions
Simulating a NASA Mission
  • Group Think Exercise
  • Team Collaboration and Decision Making

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