Effective Communication Skills: Listen, Question, and Respond
OVERVIEW:
This course provides you with tools and skills to improve your communication impact in your workplace.
KEY TOPICS:
Listening More
Listening More
- Listening Intentions
- Listening Blocks
- Active Listening Characteristics
- Six Ways to Improve Critical Listening
- Listening Types
Acknowledging Different Opinions and Perceptions
- What Do You See?
- Seek to Understand Different Viewpoint
- Ways to Address Other Perspectives
Responding Well To Enrich Conversations
- How People Think
- The 7-38-55 Rule
- Verbal Communication Show Stoppers
- Good Conversation Responses
- Don’t Send That Email
- Tips to Communicate with Challenging People
Focusing On High-Impact Questions
- Precision Question Categories
- Application for Precision Questions
Simulating a NASA Mission
- Group Think Exercise
- Team Collaboration and Decision Making
