Effective Team Communication
OVERVIEW:
This course equips your team with enhanced communication practices so each member can effectively provide technical value to their peers, internal and external customers.
KEY TOPICS:
Communication Challenges Among…
Communication Challenges Among…
- Internal Customers
- External Customers
- Hybrid Team Members
Recognize Different Points Of View
- Different perspectives exercise
- Acknowledge customer’s perspective or acknowledge all perspectives
Know Your Communication Style and Impact on Others
- Benefits of knowing the four different communication styles
- Gain insight into your preferred styles of working and communicating
- Know the strengths and drawbacks of your preferred communication style
- Recognize and adapt to the working and communication styles of others
ABC Communication Game
- A simulation of how communication can break down and how to minimize it
Listen, Ask, and Respond (LAR)
- Listen – Listening self-assessment and exercise
- Ask – High gain questions: 5 W’s, open and closed-ended, Yes/No, choice
- Respond
- The 7-38-55 personal communication rule
- Shift to “I” statement to frame your responses
- Identify actions, resources, and timeframes you can /cannot commit to
- Ways to professionally say “No”