Effective Training Associates

Effective Team Communication

Effective Team Communication

OVERVIEW:
This course equips your team with enhanced communication practices so each member can effectively provide technical value to their peers, internal and external customers.

KEY TOPICS:
Communication Challenges Among…
  • Internal Customers
  • External Customers
  • Hybrid Team Members
Recognize Different Points Of View
  • Different perspectives exercise
  • Acknowledge customer’s perspective or acknowledge all perspectives
Know Your Communication Style and Impact on Others
  • Benefits of knowing the four different communication styles
  • Gain insight into your preferred styles of working and communicating
  • Know the strengths and drawbacks of your preferred communication style
  • Recognize and adapt to the working and communication styles of others
ABC Communication Game
  • A simulation of how communication can break down and how to minimize it
Listen, Ask, and Respond (LAR)
  • Listen – Listening self-assessment and exercise
  • Ask – High gain questions: 5 W’s, open and closed-ended, Yes/No, choice
  • Respond
  • The 7-38-55 personal communication rule
  • Shift to “I” statement to frame your responses
  • Identify actions, resources, and timeframes you can /cannot commit to
  • Ways to professionally say “No”

View Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials