Emotional Intelligence at Work
OVERVIEW:
Emotional Intelligence at Work course teaches you to understand and effectively apply the power of emotions to be a better professional. EQi measures the ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups.
The pre-course assessment and interpretation during the course will provide insight into your current working relationships and help you prioritize areas for improvement.
KEY TOPICS:
Self-Perception Scales
Self-Perception Scales
- Self-Regard: respecting oneself; confidence
- Self-Actualization: pursuit of meaning; self-improvement
- Emotional Self-Awareness: understanding own emotions
Self-Expression Scales
- Emotional Expression: constructive expression of emotions
- Assertiveness: communicating feelings, beliefs; non-offensive
- Independence: self-directed; free from emotional dependency
Interpersonal Scales
- Interpersonal Relationships: mutually satisfying relationships
- Empathy: understanding, appreciating how others feel
- Social Responsibility: social consciousness; helpful
Decision-Making Scales
- Problem Solving: find solutions when emotions are involved
- Reality Testing: objective; see things as they really are
- Impulse Control: resist or delay impulse to act
Stress Management Scales
- Flexibility: adapting emotions, thoughts and behaviors
- Stress Tolerance: coping with stressful situations
