Effective Training Associates

Know Your Communication Style and Impact

OVERVIEW:

Learn your preferred communication style and impact along with your strengths and drawbacks. Participants will practice how to effectively build rapport and increase their influence on team members. Working with people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences. By attending this course participants will learn to leverage their communication styles to achieve a positive impact with other working styles.

KEY TOPICS:
Communication Style
  • Why understanding individual working styles is important
  • Benefits of knowing the four different working styles
  • Gain insight into your preferred styles of working and communicating
  • Know the strengths and drawbacks of your preferred working style
  • Recognize the working styles of others
  • Demonstrate flexibility to get the best results
Communicate Effectively
  • Emotional Expression: constructive expression of emotions
  • Avoid communication stoppers
  • Start conversations with listening non-judgmentally
  • Balance between inquiry and advocacy
  • Seek first to understand other person’s perspective and rationale
  • Ask open-ended questions to grasp their viewpoint
  • Acknowledge the other person’s thoughts and feelings
  • Surface assumptions
  • Articulate your viewpoint and rationale

    View Testimonial

Request IT Training Information

Use the form below to request information on Effective Training Associates IT Training courses.

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Robert Decker

ROBERT BECKER

Management & Leadership Advisor

ROBERT BECKER brings over twenty years of experience as a facilitator, coach, and learning strategist across the technology, healthcare, and financial services industries. For more than a decade at Salesforce, he led global management development programs that reached thousands of managers each year—shaping the company’s leadership culture through initiatives like Manage the Salesforce Way, Manager Certification, and Managing at Salesforce.

Earlier in his career, Rob held leadership roles at American Express, Visa, and Blue Shield of California, where he designed and delivered programs that helped leaders elevate performance, engagement, and the employee experience.

In front of a room, Rob is part strategist, part storyteller, and part stand-up comedian—believing that learning sticks best when people are laughing and leaning in. His sessions are dynamic, grounded, and human-centered, reflecting his core values of clarity, creativity, and customer experience. As an instructional designer, he’s known for transforming complex leadership ideas into practical, actionable insights that managers can immediately apply.

A Certified Professional Co-Active Coach (CPCC) and Herrmann Brain Dominance Instrument (HBDI) practitioner, Rob brings depth in both coaching and assessment, helping leaders understand how they think, connect, and lead more effectively.

When not facilitating, Rob can often be found behind a camera lens—applying his creative eye to photography and finding new ways to see the world.

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials