Know Your Communication Style and Impact
OVERVIEW:
Learn your preferred communication style and impact along with your strengths and drawbacks. Participants will practice how to effectively build rapport and increase their influence on team members. Working with people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences. By attending this course participants will learn to leverage their communication styles to achieve a positive impact with other working styles.
KEY TOPICS:
Communication Style
Communication Style
- Why understanding individual working styles is important
- Benefits of knowing the four different working styles
- Gain insight into your preferred styles of working and communicating
- Know the strengths and drawbacks of your preferred working style
- Recognize the working styles of others
- Demonstrate flexibility to get the best results
Communicate Effectively
- Emotional Expression: constructive expression of emotions
- Avoid communication stoppers
- Start conversations with listening non-judgmentally
- Balance between inquiry and advocacy
- Seek first to understand other person’s perspective and rationale
- Ask open-ended questions to grasp their viewpoint
- Acknowledge the other person’s thoughts and feelings
- Surface assumptions
- Articulate your viewpoint and rationale
- Five actions for effective communication and listening
