Management Essentials
OVERVIEW:
The following four modules details ETA’s Management Essentials Series that prepare people for the skills on how management and leadership practices work together to be a highly effective manager.
KEY TOPICS:
1. TRANSITIONING TO MANAGER
Role of a Manager
1. TRANSITIONING TO MANAGER
Role of a Manager
- Recognize the challenges of being promoted to a people manager
- Shift required in mindset transitioning from IC to manage
- Identify the key characteristics of a great manager and leader
The Balancing Act
- Recognize the challenges in being a working manager
- Balance manager and individual contributor responsibilities
- Analyze your use of time to reach a balance
- Learn the dos and don’ts of an effective transition
Managing Through Values
- Understand why values are important as a manager
- Define your personal leadership values and compare to your company values
- Demonstrate your values through observable behavior
- Manage and lead through values for which you want to be known
2. COMMUNICATING AS A MANAGER
Knowing Your Working Style
- Understand why individual working styles are important
- Define what a working style is and what it is not
- Identify the working style that best describes you
- Recognize all four working styles’ strengths and blind spots
- Demonstrate flexibility to get the best results
Communicating Effectively
- Avoid communication stoppers
- Start conversations with listening non-judgmentally
- Balance inquiry and advocacy
- Seek first to understand others’ perspective and rationale
- Ask open and close-ended questions
- Articulate your viewpoint and rationale
3. DELEGATING, GOAL SETTING AND ENGAGEMENT
Delegating for Results
Delegating for Results
- Recognize the challenges of delegation
- Identify and use a five-step delegation process
- Assess the employee’s ability and motivation
- Apply the Freedom to Act model
Setting Clear Goals and Expectations
- Communicate company strategy and goals
- Align department, project and individual goals and expectations
- Create SMART goals to set clear performance expectations
- Get commitment, not just compliance
Engaging and Motivating Employees
- Pinpoint the top five reasons why employees stay or leave
- Analyze the engagement level of you and your team
- Identify ways to engage and motivate employees to increase productivity
4. GIVING BALANCED FEEDBACK AND HAVING DIFFICULT CONVERSATIONS
Giving Balanced Feedback
Giving Balanced Feedback
- Identify the three types of feedback and the impact on employees
- Describe the best practices for giving effective feedback
- Apply the SBIC feedback model to provide balanced feedback
- Practice how to deliver balanced feedback to a partner
Having Difficult Conversations
- Connect the dots from previous conversations
- Assess pros and cons of examples modeling difficult conversations
- Deal with employee reactions to feedback
- Role-play difficult conversation scenarios
