Effective Training Associates

Mastering The Dynamics of Interaction

Mastering The Dynamics of Interaction

OVERVIEW:
Mastering The Dynamics of Interaction will help presenters stay on track, reinforce key messages while encouraging interaction and connecting with your audience. Participants will learn how to encourage questions, reach agreements, handle conflict constructively, and maintain confidence while stakes are high.

KEY TOPICS:
  • Keep conversations positive and forward-moving
  • Cultivate and encourage interaction
  • Address highly charged issues and learn to defuse hostility
  • Soften deeply entrenched points of view
  • Handle challenging questions using the “ART” model
  • Demonstrate good listening—to ensure engagement
  • Sensitize oneself to another’s perspective
  • Present a compelling and persuasive case to your target audience

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