Practicing Crucial Conversations with Balanced Feedback
OVERVIEW:
Practicing Crucial Conversations with Balanced Feedback is a follow-up workshop that gives the participant a model to learn how to strategize, role play, and debrief crucial conversations effectively. This program focuses extensively on practicing feedback skills using the SBIC model in a role-play environment. Participants will leave the workshop with new tools and confidence in delivering difficult conversations.
KEY TOPICS:
- Practicing difficult scenarios using the SBIC Model
- Connecting the dots from past conversations
- Identifying the facts: when, where, what, who
- Describing the behavior: actions and words
- Thinking through the impact on business, team, and others
- Asking for commitment and next steps
- Dealing with the employee reactions
