Effective Training Associates

Problem Solving and Decision Making

Problem Solving and Decision Making

OVERVIEW:
Problem Solving and Decision Making discusses the process and challenges technical professionals and managers face in making timely decisions. It is a one-day workshop providing participants with tools and tactics for working with real world problems in a professional environment. This class is a catalyst for better idea generation and provides analytical tools for problem definition, solution evaluation and selection.

The workshop is highly interactive, combining demonstrations and brief discussions of key learning points with individual and group “hands-on” problem-solving exercises to reinforce learning and build confidence. The day is designed to help participants solve problems and make decisions to bring better value to their organizations and customers. Participants apply the processes and tools presented by working on real world and case study problems throughout day.

KEY TOPICS:
Introduction:
What is a “problem” and what does it mean to “solve” one? – Participants will see new perspectives on problem identification and solutions.

Verification: Tools and tactics for problem definition – Whether defining a “problem” or an “opportunity”, problem solvers must understand fundamental parameters and assumptions about the situation.  This section explores methods to quickly gather and organize relevant information about a problem.

Identification: Heuristics for alternative solution generation – Introduces participants to techniques for generating a wider range of solutions.  These tools improve both the quality and quantity of alternatives available to the problem solver.

Selection: Evaluating alternatives – The intersection between problem solving and evidence based decision-making is the analysis of different options.  Several approaches will explore, including advantages, disadvantages and pitfalls.

Execution: Implementation considerations – How to implement decisions for maximum effectiveness and organizational learning.

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