Effective Training Associates

Problem Solving and Decision Making

Problem Solving and Decision Making

OVERVIEW:
This class discusses the decision-making process and many of the challenges technical professionals and managers face in making timely decisions. It covers the impacts of the human element on decision-making, decision constraints, stakeholders, challenges in problem definition and other related topics. It also includes various structured problem-solving tools and exercises such as root cause analysis, brainstorming and nominal group technique.

KEY TOPICS:
Thoughts on Decision Making
  • The hidden choice
  • Why make decisions
  • Why people don’t make decisions
  • Ways to make a decision
  • Decisions solve problems
  • Decision making versus problem solving
  • Realize a decision must be made
Problem Definition
  • Define the problem
  • Define desired end state
  • Define stakeholders
Problem-Solving Process
  • Problem definition
  • Decision to act on problem
  • Define problem-solving scope
  • Finding root cause
  • Prioritizing root cause correction
  • Defining potential solutions
  • Select a solution

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