EFFECTIVE COMMUNICATION SKILLS: LISTEN, QUESTION, AND RESPOND

DELIVERY MODE

Virtual

OVERVIEW

This course provides you with tools and skills to improve your communication impact in your workplace.

KEY TOPICS

Listening More

  • Listening Intentions
  • Listening Blocks
  • Active Listening Characteristics
  • Six Ways to Improve Critical Listening
  • Listening Types

Acknowledging Different Opinions and Perceptions

  • What Do You See?
  • Seek to Understand Different Viewpoint
  • Ways to Address Other Perspectives

Responding Well To Enrich Conversations

  • How People Think
  • The 7-38-55 Rule
  • Verbal Communication Show Stoppers
  • Good Conversation Responses
  • Don’t Send That Email
  • Tips to Communicate with Challenging People

Focusing On High-Impact Questions

  • Precision Question Categories
  • Application for Precision Questions

Simulating a NASA Mission

  • Group Think Exercise
  • Team Collaboration and Decision Making

RAVE REVIEWS     

  • “Yes, I whole heartedly recommend this webinar and think anyone who attends will be able to learn something no matter how experienced they may be. Just watching how the webinar was conducted and how the speaker delivered the course taught me some important lessons about how to effectively communicate to such a broad audience from various backgrounds.”
  • “These include the role playing, annotation exercises, use of break out meetings, body language, presenter’s video presence digestible content (didn’t blast audience with text; slides used a good balance of text and visuals), organization, and time management.”
  • “Gwen was also a great host and made everyone feel welcomed and open to participating without the fear of feeling awkward.”