EFFECTIVE COMMUNICATION SKILLS: LISTEN, QUESTION, AND RESPOND

DELIVERY MODE

Virtual

OVERVIEW

This course provides you with tools and skills to improve your communication impact in your workplace.

KEY TOPICS

LISTENING MORE

  • Listening Intentions
  • Listening Blocks
  • Active Listening Characteristics
  • Six Ways to Improve Critical Listening
  • Listening Types

ACKNOWLEDGING DIFFERENT OPINIONS AND PERCEPTIONS

  • What Do You See?
  • Seek to Understand Different Viewpoint
  • Ways to Address Other Perspectives

RESPONDING WELL TO ENRICH CONVERSATIONS

  • How People Think
  • The 7-38-55 Rule
  • Verbal Communication Show Stoppers
  • Good Conversation Responses
  • Don’t Send That Email
  • Tips to Communicate with Challenging People

FOCUSING ON HIGH-IMPACT QUESTIONS

  • Precision Question Categories
  • Application for Precision Questions

Simulating a NASA Mission

  • Group Think Exercise
  • Team Collaboration and Decision Making