EFFECTIVE COMMUNICATION

DELIVERY MODE

In-Person

OVERVIEW

Without a context of mutual value, trust and respect, techniques alone prove useless. This one-day course asks participants to evaluate their current communication environment according to these standards. We then begin to examine the four primary communication skills – avoiding misunderstandings through unchecked assumptions by aligning context; delivering difficult messages through resistance by reframing; listening through differences by using active/empathic listening; and gaining agreement through clear goal setting with the use of S.M.A.R.T. criteria – so that participants understand how to improve their working relationships in any situation.  

KEY TOPICS

  • 3 Levels of Listening: Evaluative, Active and Empathic
  • 8 Blocks to Effective Listening
  • Clearing Listening Blocks
  • How to Stop Defending
  • Value Clarification: Out to Lunch Game
  • Listening Through Differences to Manage Conflict and Build Influence
  • How Values Filter What We Hear
  • SMART Criteria to Set Clear, Mutually Agreed-Upon Objectives