EFFECTIVE TEAM COMMUNICATION

DELIVERY MODE

In-Person

OVERVIEW

This course equips your team with enhanced communication practices so each member can effectively provide technical value to their peers, internal and external customers.

KEY TOPICS

Communication Challenges Among…

  • Internal Customers
  • External Customers
  • Hybrid Team Members

Recognize Different Points Of View

  • Different perspectives exercise
  • Acknowledge customer’s perspective or acknowledge all perspectives

Know Your Communication Style and Impact on Others

  • Benefits of knowing the four different communication styles
  • Gain insight into your preferred styles of working and communicating
  • Know the strengths and drawbacks of your preferred communication style
  • Recognize and adapt to the working and communication styles of others

ABC Communication Game

  • A simulation of how communication can break down and how to minimize it

Listen, Ask, and Respond (LAR)

  • Listen – Listening self-assessment and exercise
  • Ask – High gain questions: 5 W’s, open and closed-ended, Yes/No, choice
  • Respond
    • The 7-38-55 personal communication rule
    • Shift to “I” statement to frame your responses
    • Identify actions, resources, and timeframes you can /cannot commit to
    • Ways to professionally say “No”

RAVE REVIEWS     

  • “Looks like a good simple tool to adapt to different communication styles. Ways to communicate with different types of people.”  Samsung
  • “Perspectives – always we get to see from our side. This exercise allowed me to step back and understand the other person’s perspective.”  Samsung
  • “Listen – Ask – Respond technique will help me improve my communication skills.”  Samsung