GIVING FEEDBACK AND HAVING DIFFICULT CONVERSATIONS

DELIVERY MODE

Virtual

OVERVIEW

In this two-hour training, you learn a repeatable model to provide feedback that improves performance and enhances the relationship. Next, you will explore ways to approach difficult conversations to make them more productive and painless by practicing.

KEY TOPICS

Giving Balanced Feedback

  • Identifying the three types of feedback and the impact on employees
  • Describing the best practices for giving effective feedback
  • Applying the SBIC feedback model for providing balanced feedback
  • Practicing how to deliver balanced feedback to a partner

Having Difficult Conversations

  • Connecting the dots from previous conversations
  • Assessing pros and cons of examples modeling difficult conversations
  • Dealing with employee reactions to feedback
  • Practicing difficult conversation scenarios

RAVE REVIEWS     

  • “I learned how to give positive and constructive feedback. The interactive videos were extremely effective. The role play on difficult conversation was very well done. Technology was well leveraged to enable small group breakouts and interactions.”  Fibrogen
  • “As a first-time manager this webinar was packed full of great methods, input, information and materials which will all go a very long way to helping me to grow as a leader and provide feedback in much better ways!”  Infoblox
  • “It was highly interactive, due to which we did not lose interest. Good learning and takeaways which we can apply right away.”  Analog Devices
  • “Thinking about others communication styles as well as my own. Thinking about listening styles as well. It was good to hear other’s questions and struggles was enlightening.”  Analog Devices