Effective Training Associates

Interpersonal Communication

From being assertive to emotional intelligence work, our interpersonal communication courses build critical soft skills for high-functioning teams.

Explore Our Interpersonal Communication Courses

Assertive Communication

OVERVIEW:
In relationships and communication, there is no ‘one size fits all’ approach. By recognizing the different communication styles – assertive, aggressive, passive, and passive aggressive – participants learn how to shift and adapt appropriately to the different styles. The course includes best practices for managing difficult conversations and responding to the passive, passive aggressive styles and aggressive behaviors to maintain the relationship and a satisfactory outcome.

Participants will take an assertiveness assessment and receive a process for structuring an assertive conversation to be an effective communicator.

KEY TOPICS:
  • Learn the “ABCs” of assertiveness: Assertive mindset, Behaviors, Challenging situation responses
  • How to work productively with passive and passive aggressive styles
  • Ways to manage aggressive behaviors and bullies
  • Take an assertiveness quiz to identify your strengths and areas to develop
  • Apply five steps for preparing and delivering an assertive communication
  • Say “no” tactfully to a request

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Building Professional Networks and Influence

OVERVIEW:
This course gives you the tools and confidence to build networks that support your career goals and assists you in ways to influence others in your organization.

OBJECTIVES:
  • To build internal and external networks that affect and accelerate your career.
  • To apply active listening techniques that help you influence and network with others.
  • To demonstrate how the power of perception and personality styles affects your influence on
KEY TOPICS:
Build Your Professional Network
  • Career Benefits of Networking
  • Make Yourself Visible and Invaluable
  • Develop Your Internal and External Network
  • Network in the Workplace Tips
  • Build Your Network
  • Start the Conversation
  • Active Listening
  • Get to Know Others
  • Find Common Ground
Expand Your Influence
  • Why Influencing Skills are Important
  • Three Circles of influence
  • Influence Strategies
  • Respect Different Viewpoints
  • Ways to Address Others’ Perspectives
  • Adapt to Others’ Personality Styles to Gain Influence

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Communicating Across Cultures

OVERVIEW:
Has the world arrived at your door? This course is a must if you collaborate in a global team, serve customers/suppliers abroad, or work with culturally diverse H1B professionals. Learn how people from different cultures approach relationships with managers and team members, reach commitments, view initiative, accept accountability and share information. After this course, you will see how culture can affect motivation and performance. Learn strategies to communicate while building teamwork in an environment in which people of all cultures will excel.

KEY TOPICS:
  • Gain insight into various cultural approaches to time, information, planning, decision-making, relationships, power and change
  • Test your skills to “read between the lines” and increase your insights across cultures
  • Apply six tactics to write clear emails to be understood globally
  • Learn to facilitate meetings to balance cultural styles and increase participation and inclusiveness
  • Learn clarification strategies when you get a polite “yes” too often
  • Read non-verbal communication signals and avoid offensive gestures
  • Learn techniques to communicate clearly with “global English” and understand accents
  • Give feedback that motivates Asians and Europeans
  • Identify assumptions about trust and how to build trust more effectively across cultures
  • Recognize conflict and how to discuss it when there are different cultural approaches

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Dealing With Yourself and Others in Difficult Situations

OVERVIEW:
The volatility of today’s market can bring out the best in some people and the worst in others. The truism, “the only person you can change is yourself,” is the key factor in managing yourself and others in difficult situations. And while it seems simple, it is not often easy. In this webinar we address the age-old question: what makes difficult people difficult? And then we develop techniques for understanding and working with these difficult behaviors. And when all else fails, we look at stress management strategies to cope and thrive in the difficult times.

KEY TOPICS:
  • Understand and learn how to alter behavior patterns; a four-step process for changing your reactions to difficult people and situations
  • Manage anger, negativity and other potentially damaging emotions in stressful times
  • Identify and disarm your own emotional triggers
  • Techniques for maintaining confidence, composure, and professionalism
  • Respond powerfully and get what you want in even the most challenging situations

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Effective Communication Skills: Listen, Question, and Respond

OVERVIEW:
This course provides you with tools and skills to improve your communication impact in your workplace.

KEY TOPICS:
Listening More
  • Listening Intentions
  • Listening Blocks
  • Active Listening Characteristics
  • Six Ways to Improve Critical Listening
  • Listening Types
Acknowledging Different Opinions and Perceptions
  • What Do You See?
  • Seek to Understand Different Viewpoint
  • Ways to Address Other Perspectives
Responding Well To Enrich Conversations
  • How People Think
  • The 7-38-55 Rule
  • Verbal Communication Show Stoppers
  • Good Conversation Responses
  • Don’t Send That Email
  • Tips to Communicate with Challenging People
Focusing On High-Impact Questions
  • Precision Question Categories
  • Application for Precision Questions
Simulating a NASA Mission
  • Group Think Exercise
  • Team Collaboration and Decision Making

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Effective Team Communication

OVERVIEW:
This course equips your team with enhanced communication practices so each member can effectively provide technical value to their peers, internal and external customers.

KEY TOPICS:
Communication Challenges Among…
  • Internal Customers
  • External Customers
  • Hybrid Team Members
Recognize Different Points Of View
  • Different perspectives exercise
  • Acknowledge customer’s perspective or acknowledge all perspectives
Know Your Communication Style and Impact on Others
  • Benefits of knowing the four different communication styles
  • Gain insight into your preferred styles of working and communicating
  • Know the strengths and drawbacks of your preferred communication style
  • Recognize and adapt to the working and communication styles of others
ABC Communication Game
  • A simulation of how communication can break down and how to minimize it
Listen, Ask, and Respond (LAR)
  • Listen – Listening self-assessment and exercise
  • Ask – High gain questions: 5 W’s, open and closed-ended, Yes/No, choice
  • Respond
  • The 7-38-55 personal communication rule
  • Shift to “I” statement to frame your responses
  • Identify actions, resources, and timeframes you can /cannot commit to
  • Ways to professionally say “No”

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Emotional Intelligence at Work

OVERVIEW:
EQi measures the ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups. In this course, you will gain the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.

You will leave the course able to state the role of EQ in your effectiveness as a leader and list the business case for EQ. The pre-course assessment and interpretation during the course will provide insight into your current working relationships and help you prioritize areas for improvement.

KEY TOPICS:
Self-Perception Scales
  • Self-Regard: respecting oneself; confidence
  • Self-Actualization: pursuit of meaning; self-improvement
  • Emotional Self-Awareness: understanding own emotions
Self-Expression Scales
  • Emotional Expression: constructive expression of emotions
  • Assertiveness: communicating feelings, beliefs; non-offensive
  • Independence: self-directed; free from emotional dependency
Interpersonal Scales
  • Interpersonal Relationships: mutually satisfying relationships
  • Empathy: understanding, appreciating how others feel
  • Social Responsibility: social consciousness; helpful
Decision-Making Scales
  • Problem Solving: find solutions when emotions are involved
  • Reality Testing: objective; see things as they really are
  • Impulse Control: resist or delay impulse to act
Stress Management Scales
  • Flexibility: adapting emotions, thoughts and behaviors
  • Stress Tolerance: coping with stressful situations

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Know Your Communication Style and Impact

OVERVIEW:
Working with people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences. Learn your preferred communication style along with your strengths and drawbacks and how to effectively build rapport and increase your influence other communication styles.

KEY TOPICS:
Know Your Working Style
  • Why understanding individual working styles is important
  • Benefits of knowing the four different working styles
  • Gain insight into your preferred styles of working and communicating
  • Know the strengths and drawbacks of your preferred working style
  • Recognize the working styles of others
  • Demonstrate flexibility to get the best results
Communicate Effectively
  • Emotional Expression: constructive expression of emotions
  • Avoid communication stoppers
  • Start conversations with listening non-judgmentally
  • Balance between inquiry and advocacy
  • Seek first to understand other person’s perspective and rationale
  • Ask open-ended questions to grasp their viewpoint
  • Acknowledge the other person’s thoughts and feelings
  • Surface assumptions
  • Articulate your viewpoint and rationale
  • Five actions for effective communication and listening

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Managing Unconscious Bias Through Messaging and Inclusion

OVERVIEW:
While understanding Unconscious Bias is important, it is only the first step to creating an inclusive environment that fosters belonging and inclusion and that comes from inviting diversity. In this session, we will not only look at what Unconscious Bias is but how it can manifest itself in the workplace in many ways. This program is aimed at raising our awareness to the thousands of messages we send every day that can either value or devalue an individual. While small, these messages can have a macro impact on overall morale and productivity.

In this highly interactive session, learners will experience first-hand the negative impact of micro-messaging and we will discuss specific actions that can create allyship. We will look at ways to minimize the negative impact of these micro-behaviors and foster an environment where everyone’s voices are heard.

KEY TOPICS:
  • Define Unconscious Bias
  • Discuss how Unconscious Bias manifests itself through Micro-Messaging
  • Identify two types of Micro-Messaging: Micro Inequities and Micro-Inclusion
  • Discuss personal experiences of Micro-Inequities and the impact on morale, relationships, and performance
  • Discuss the impact of Bystander Apathy and the need for Allyship
  • Discuss specific actions that can turn Bystander Apathy into Bystander Empathy
  • Identify ways to move Micro-Inclusion to Conscious-Inclusion
  • Define the four best practices to consistently bring Conscious-Inclusion into the workplace

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Practicing Difficult Conversations

OVERVIEW:
Having difficult conversations with your employees is one of the most dauting tasks managers face. The least resistant path is avoidance which often allows problems to go on and escalates into something far more serious. This workshop gives a simple model to follow that allows participants to strategize, role play, and debrief tough conversations.

KEY TOPICS:
  • Difficult Conversation SBIC Model
  • Connecting the dots from past conversations
  • Identifying the facts: when, where, what, who
  • Describing the behavior: actions and words
  • Thinking through the impact on business, team, and others
  • Asking for commitment and next steps
  • Dealing with the employee reactions
  • Practicing “difficult conversations” scenarios

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Skillful Communication

OVERVIEW:
Demanding deadlines, changing priorities, unrealistic expectations, unfair treatment… can be challenging on many levels. In today’s work environment, interpersonal communications can either destroy or build strong partnerships. This course provides best practices on how to be a skillful communicator in challenging situations.

Participants learn a form of – give and take – dialogue including how to respond well to criticism, provide constructive feedback, practice a model for active listening, and speak in appropriate word choice and tonality.

KEY TOPICS:
  • Understanding the 7 benefits of skillful communication
  • Managing the communication noise and barriers
  • Speaking: be mindful of tone, word choice, and intention
  • Listening actively model: RASA
  • Giving positive and constructive feedback model: BIS
  • Managing resistance to feedback and defensiveness
  • Disagreeing with feedback respectively
  • Managing challenging conversations

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Storytelling in Business

OVERVIEW:
In these times of frenetic digital communication, storytelling offers a welcome reprieve and tremendous opportunity to engage work and one another on a new, authentic level. As humans, we gravitate toward the pull of stories. They inspire us, provide clarity, and effect change in our thinking. They are scientifically proven to create connection and build relationships.

If we don’t tap into the power of storytelling, we’re falling short. We’re left in a never-ending world of emails, spreadsheets, documents, and slide decks. Over the long-term, it’s impossible for people to stay engaged and motivated.

Whether in a presentation, meeting, writing piece, or discussion with a customer, stories can have a profound impact and bring meaning to facts, data, and business. In this workshop—through discussion, exercises, and storytelling—you will learn the best practices of developing and sharing stories at work.

KEY TOPICS:
  • Learn how to move forward and backward in the SLII™ model
  • Practice each of the four leadership styles
  • Develop skills in opening-up communication and having one-on-one conversations
  • Exploring different types of stories and how they relate to your business
  • Understanding the elements of a narrative arc and how to build your own storyline
  • Extracting stories from facts and data
  • Tapping into both logic and emotion
  • Supporting your story with visuals and engaging your audience with memorable messages
  • Developing stories that will help you build relationships and boost your business
  • Continuing to grow your library of stories

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Strengths-Based Development for Individuals

OVERVIEW:
The Clifton Strengths Finder assessment, created by Gallup, is based on extensive research of organizations that have successfully unleased human potential to drive bottom-line performance. In this course, individuals will discover their individual talents and strengths and learn how to development them for full potential. As a result of this highly interactive session, individuals will be able to name, claim and aim their strengths and formulate a strategy that will put their strengths to work.

KEY TOPICS:
  • Recognize the value of a strengths-based approach to developing one’s skills and abilities
  • Understand the correlation between focusing on their strengths and increased engagement, energy and well being
  • Name their Top 5 Signature Talent Themes from their comprehensive Clifton StrengthsFinder report
  • Claim their strengths by identifying ways in which they are being used in their current role and articulating their strengths to their manager and team
  • Aim their strengths by developing a plan that will leverage them in different situations and opportunities
  • Conduct a strengths-based conversation with their manager using a discussion framework
  • Appreciate the power of strengths-based partnerships and how to leverage the strengths of others
PREWORK: Completion and review of the Clifton Strengths-Finder® assessment (instructions will be sent ahead of time)
 

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Success in Global Teams

OVERVIEW:
Learn how to build trust and effective processes in a global team at each stage of the team life cycle. Through a video case study, identify how to work across cultural differences and resolve common frustrations to create engagement and high performance in your team. Discover best practices to improve communication and turn challenges into opportunities for global collaboration.

KEY TOPICS:
Part I: Accelerate Team Cohesion
  • Understand the team life cycle (Forming, Storming, Norming, Performing) and best practices for global teams at each stage.
  • Insights to global cultures. Compare how cultures view relationships, roles, sharing information, planning, initiative, risk, and following procedures. Client may select up to 4 cultures for special focus and application.
  • How to build trust, the foundation of successful teams. Examine the trust strategies of participants from the engineering Trust assessment.
  • Best practices to handle time zone differences.
Part II: Communicate to Collaborate Globally
  • Ways to increase or balance participation in virtual meetings, with tactics for teleconferencing, videoconferencing, and web-conferencing (Zoom, WebEx, Skype, etc.)
  • Clarifying strategies to know if team members have committed (is “Yes” really agreement?).
  • Delivering and getting effective timely feedback across cultures.
  • Email strategies that remove guesswork when sharing requests or instructions.
  • Cultural approaches to disagreement and conflict, and how to turn them into collaboration.

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Winning by Influencing

OVERVIEW:
“Winning by Influencing” is designed to support participants in creating an empowering workplace in a global/virtual environment. It begins by looking at the external factors that shape how people communicate and interact. And then, by understanding how people tend to ‘fix’ problems, participants can shape their communications to reach others and produce desired results.

The webinar addresses influence at the foundational level: building sufficient trust, using best practices in the “work from home” (WFH) setting, and building cultural intelligence. The webinar then provides a strategic approach and specific tactical actions to produce the highest levels of productivity. The webinar culminates in the participants realizing and practicing the seven steps to influencing in a global/ virtual work environment.

KEY TOPICS:
Session I
  • Create a win/win in your sphere of influence
  • Manage perceptions, barriers, and push-back
  • Learn your “working style’ and ways to influence other styles
  • Build back trust – how to rebuild when trust is compromised
  • Gain influence with “impossible people” by altering your approach
Session II
  • Influence best practices in the virtual environment
  • Build likeability and apply the law of reciprocity
  • Create rules of engagement for managing conflict
  • Use two proven negotiation strategy models: STP and BATNA
  • Make effective requests and float trial balloons
  • Build cultural intelligence and influencing in a global workplace
  • Apply the 7 steps of influence model for creating win/win in a virtual/global world

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