ITMLP Certification
Information Technology Management and Leadership Professional
Help new and emerging IT managers build the confidence, language, and practical tools to lead technical teams effectively.
The ITMLP Certification program is designed for soon-to-be, new, and first-line IT managers who need leadership skills built specifically for the realities of IT. Participants learn how to lead technical teams, make better management decisions, communicate with users and stakeholders, understand IT methodologies, manage vendors, and connect IT work to business goals.
Program Overview
ITMLP helps participants move from technical contribution to technical leadership. The program is practical, interactive, and focused on the management situations IT leaders face every day.
Participants will learn how to:
- Make stronger technical and management decisions.
- Lead through influence, not just authority.
- Communicate more effectively in virtual and hybrid environments.
- Understand common IT methodologies and when they apply.
- Strengthen cybersecurity and AI awareness from a manager’s perspective.
- Manage budgets, vendors, internal clients, and expectations.
- Connect IT team performance to business value.
Quick Facts
Format:
Three-day live training
Audience:
Soon-to-be, new, and first-line IT managers
Credential:
ITMLP Certification exam included
Professional Development:
21 PDUs
Best for:
Building IT-specific leadership and management capability
Delivery
Small-group corporate training, virtual or public schedule options
ITMLP 3-Day Course
Day 1
Technical Leadership
Day 1 focuses on the transition from technical contributor to technical manager. Participants explore what makes IT management unique, how to make better decisions, how to align IT activity to departmental priorities, and how to build influence across teams and stakeholders.
Topics include:
Life as a Technical Manager
- Characteristics of successful IT managers
- Making technical decisions
- Managing multiple projects
IT Mission to Measurement
- IT departmental strategic planning process
- Mission, vision, and values
- Goals and objectives
Influence-Based Technical Leadership
- Situational influence
- Cialdini’s principles of influence
- Cohen-Bradford influence currencies
- Building an influence playbook
- Using influence in an IT context
IT Management AI Choices and Decisions
AI Terms IT Leaders Should Know
LLM Selection Matrix
AI Code-Generated Selection Matrix
Vendor Software Versus Building Software Using AI
Who Gets AI First
AI Decision Framework
Human-in-the-Loop
Day 2
IT Methodology and Innovation
Day 2 gives managers a broader view of the methodologies, frameworks, cybersecurity responsibilities, and AI-related issues that influence IT team performance and decision-making.
Topics include:
Methodology Overview
- Waterfall
- Agile and Scrum
- Kanban
- ITIL
- Project management methods
- Lean IT
- DevOps
IT Manager’s Perspective on Cybersecurity
- Attack type examples
- Cybersecurity activity types
- The cybersecurity and AI connection
- Cybersecurity and privacy frameworks
- NIST Cybersecurity Framework
- Three pillars of cybersecurity
- Cybersecurity maturity models
AI Definitions, Processes, and Uses
- Human-AI task scale
- Responsible AI and ethics
- AI adoption risks and challenges
- AI data management
- Building an AI-ready IT team
- AI agents and robots in the workplace
- IT-specific internal AI uses and benefits
Day 3
Business of IT
Day 3 helps IT managers understand the business side of their role, including funding, budget conversations, vendor relationships, user satisfaction, and internal service expectations.
Topics include:
IT Funding and Cost Center Management
- Project and production team mathematics
- Components of a budget
- IT funding and allocations
- Annual budget process
- IT budget issues and tips
IT Vendor Management
- Providers and strategic partners
- Vendor selection considerations
- Vendor management life cycle
- Vendor oversight
- Outsourcing and cloud considerations
IT Internal Client Service
- User experience
- Internal client service concepts
- Managing client satisfaction
- Managing client expectations
- Measurement and prioritization
Bring ITMLP to Your Organization
Develop new and emerging IT managers with leadership training designed for the technical workplace. ITMLP helps participants lead with confidence, communicate more effectively, and connect IT team execution to business outcomes.
