Management Essentials
ETA’s Management Essentials course strengthens your management skills with practical training in communication, delegation, feedback, motivation, and leading hybrid teams — helping you improve team performance and retain top talent.
Management Essentials
OVERVIEW:
The following four modules details ETA’s Management Essentials Series that prepare people for the skills on how management and leadership practices work together to be a highly effective manager.
KEY TOPICS:
Role of a Manager
- Recognize the challenges of being promoted to a people manager
- Shift your mindset from individual contributor to manager and leader
- Identify the characteristics and behaviors of effective managers
- Recognize the challenges in being a working manager
- Prioritize your time and responsibilities to successfully transition into management
Managing Through Values
- Understand why values are important as a manager
- Define your personal leadership values and compare to your company values
- Manage and lead through values for which you want to be known
Knowing Your Working Style
- Understand how working styles influence communication, collaboration, and workplace relationships
- Identify your own working style and understand how it shapes your approach to work
- Explore the strengths, potential blind spots, and preferences associated with all four working styles
- Recognize and adapt to different working styles to improve communication and achieve better results
Communicating Effectively
- Recognize and avoid common communication barriers and behaviors that can shut down productive conversations
- Practice listening without judgment to better understand others’ perspectives
- Balance inquiry and advocacy—asking thoughtful questions while clearly expressing their own ideas and needs
- Use open- and closed-ended questions to encourage dialogue and gather the information needed to make effective decisions
Delegating and Setting Clear Expectations
- Delegate effectively by assessing employees’ ability and motivation and applying the five-step delegation process and Freedom to Act model
- Translate company strategy into clear department, project, and individual goals
- Set SMART goals and clear performance expectations
- Build commitment and accountability—not just compliance
Engaging and Motivating Employees
- Understand the key factors that influence employee engagement, motivation, retention, and turnover
- Identify practical ways to engage and motivate employees to improve productivity and performance
Managing Hybrid and Remote Employees
- Understand the unique strengths, challenges, and dynamics of managing remote and hybrid teams
- Identify strategies for building trust, connection, and engagement across locations
- Apply best practices for keeping team members aligned and focused on shared goals and results
Giving Balanced Feedback
- Identify the three types of feedback and the impact on employees
- Apply best practices and the SBIC feedback model to deliver balanced, effective feedback
- Practice delivering balanced feedback to a partner
Having Difficult Conversations
- Connect feedback to previous conversations and address ongoing performance concerns
- Identify effective approaches for navigating difficult conversations
- Anticipate and manage employee reactions to feedback
- Practice navigating difficult conversations through realistic role-play scenarios
