Effective Training Associates

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MANAGEMENT ESSENTIALS – Four Part Series

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DELIVERY MODE

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OVERVIEW

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The following four modules details ETA’s Management Essentials Series that prepare people for the skills on how management and leadership practices work together to be a highly effective manager.

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KEY TOPICS

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1. TRANSITIONING TO MANAGER

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Role of a Manager

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  • Recognize the challenges of being promoted to a people manager
  • Shift required in mindset transitioning from IC to manage
  • Identify the key characteristics of a great manager and leader

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The Balancing Act

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  • Recognize the challenges in being a working manager
  • Balance manager and individual contributor responsibilities
  • Analyze your use of time to reach a balance
  • Learn the dos and don’ts of an effective transition

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Managing Through Values

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  • Understand why values are important as a manager
  • Define your personal leadership values and compare to your company values
  • Demonstrate your values through observable behavior
  • Manage and lead through values for which you want to be known

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2. COMMUNICATING AS A MANAGER

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Knowing Your Working Style

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  • Understand why individual working styles are important
  • Define what a working style is and what it is not
  • Identify the working style that best describes you
  • Recognize all four working styles’ strengths and blind spots
  • Demonstrate flexibility to get the best results

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Communicating Effectively

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  • Avoid communication stoppers
  • Start conversations with listening non-judgmentally
  • Balance inquiry and advocacy
  • Seek first to understand others’ perspective and rationale
  • Ask open and close-ended questions
  • Articulate your viewpoint and rationale

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3. DELEGATING, GOAL SETTING AND ENGAGEMENT

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Delegating for Results

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  • Recognize the challenges of delegation
  • Identify and use a five-step delegation process
  • Assess the employee’s ability and motivation
  • Apply the Freedom to Act model

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Setting Clear Goals and Expectations

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  • Communicate company strategy and goals
  • Align department, project and individual goals and expectations
  • Create SMART goals to set clear performance expectations
  • Get commitment, not just compliance

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Engaging and Motivating Employees

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  • Pinpoint the top five reasons why employees stay or leave
  • Analyze the engagement level of you and your team
  • Identify ways to engage and motivate employees to increase productivity

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4. GIVING BALANCED FEEDBACK AND HAVING DIFFICULT CONVERSATIONS

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Giving Balanced Feedback

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  • Identify the three types of feedback and the impact on employees
  • Describe the best practices for giving effective feedback
  • Apply the SBIC feedback model to provide balanced feedback
  • Practice how to deliver balanced feedback to a partner

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Having Difficult Conversations

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  • Connect the dots from previous conversations
  • Assess pros and cons of examples modeling difficult conversations
  • Deal with employee reactions to feedback
  • Role-play difficult conversation scenarios

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RAVE REVIEWS     

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  • “Oren was great! He’s so good at leading the training, encouraging discussion, and caring for all participants. He was an expert on this topic.”  Lumentum
  • “I would recommend this training to anyone who is already a people manager or is aspiring to be a people manager. Many of the topics are relevant to individual contributors as well to gain perspective and help them manage-up to build a better relationship with their own manager.”  Juniper Networks
  • “The session was fantastic. Great materials and really makes you think about each situation and how to take better action and be mindful of how it can impact others.”  Analog Devices
  • “I thought this was a well-designed workshop! The breadth and depth of the topics covered was extremely efficient, informative and applicable.”  Glassdoor

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