MANAGEMENT ESSENTIALS

DELIVERY MODE

In-Person

OVERVIEW

The following four modules details ETA’s Management Essentials Series that prepare people for the skills on how management and leadership practices work together to be a highly effective manager.

KEY TOPICS

1. TRANSITIONING TO MANAGER

Role of a Manager

  • Recognize the challenges of being promoted to a people manager
  • Shift required in mindset transitioning from IC to manage
  • Identify the key characteristics of a great manager and leader

The Balancing Act

  • Recognize the challenges in being a working manager
  • Balance manager and individual contributor responsibilities
  • Analyze your use of time to reach a balance
  • Learn the dos and don’ts of an effective transition

Managing Through Values

  • Understand why values are important as a manager
  • Define your personal leadership values and compare to your company values
  • Demonstrate your values through observable behavior
  • Manage and lead through values for which you want to be known

2. COMMUNICATING AS A MANAGER

Knowing Your Working Style

  • Understand why individual working styles are important
  • Define what a working style is and what it is not
  • Identify the working style that best describes you
  • Recognize all four working styles’ strengths and blind spots
  • Demonstrate flexibility to get the best results

Communicating Effectively

  • Avoid communication stoppers
  • Start conversations with listening non-judgmentally
  • Balance inquiry and advocacy
  • Seek first to understand others’ perspective and rationale
  • Ask open and close-ended questions
  • Articulate your viewpoint and rationale

3. DELEGATING, GOAL SETTING AND ENGAGEMENT

Delegating for Results

  • Recognize the challenges of delegation
  • Identify and use a five-step delegation process
  • Assess the employee’s ability and motivation
  • Apply the Freedom to Act model

Setting Clear Goals and Expectations

  • Communicate company strategy and goals
  • Align department, project and individual goals and expectations
  • Create SMART goals to set clear performance expectations
  • Get commitment, not just compliance

Engaging and Motivating Employees

  • Pinpoint the top five reasons why employees stay or leave
  • Analyze the engagement level of you and your team
  • Identify ways to engage and motivate employees to increase productivity

4. GIVING BALANCED FEEDBACK AND HAVING DIFFICULT CONVERSATIONS

Giving Balanced Feedback

  • Identify the three types of feedback and the impact on employees
  • Describe the best practices for giving effective feedback
  • Apply the SBIC feedback model to provide balanced feedback
  • Practice how to deliver balanced feedback to a partner

Having Difficult Conversations

  • Connect the dots from previous conversations
  • Assess pros and cons of examples modeling difficult conversations
  • Deal with employee reactions to feedback
  • Role-play difficult conversation scenarios