PRACTICING DIFFICULT CONVERSATIONS

DELIVERY MODE

In-Person

Virtual

OVERVIEW

Having difficult conversations with your employees is one of the most dauting tasks managers face. The least resistant path is avoidance which often allows problems to go on and escalates into something far more serious. This workshop gives a simple model to follow that allows participants to strategize, role play, and debrief tough conversations.

KEY TOPICS

  • Difficult Conversation SBIC Model
  • Connecting the dots from past conversations
  • Identifying the facts: when, where, what, who
  • Describing the behavior: actions and words
  • Thinking through the impact on business, team, and others
  • Asking for commitment and next steps
  • Dealing with the employee reactions
  • Practicing “difficult conversations” scenarios