MASTERING THE DYNAMICS OF INTERACTION

DELIVERY MODE

Virtual

OVERVIEW

Most human beings do not handle disagreements very well…have you noticed? However, for any community to function well they must work out how to reach agreements, handle conflict, hear one another be clear and efficient in their exchanges, and generally be responsive to others in their spheres of influence.

KEY TOPICS

  • Communicate with a difficult person or group
  • Address highly charged issues
  • Soften deeply entrenched points of view
  • Handle challenging questions
  • Demonstrate good listening—whether in conflict or not
  • Sensitize oneself to another’s perspective
  • Defuse hostility when possible
  • Make a compelling and persuasive case when necessary
  • Keep conversations positive and forward-moving