PROBLEM SOLVING AND DECISION MAKING

DELIVERY MODE

In-Person

Virtual

OVERVIEW

This class discusses the decision-making process and many of the challenges technical professionals and managers face in making timely decisions. It covers the impacts of the human element on decision-making, decision constraints, stakeholders, challenges in problem definition and other related topics.
It also includes various structured problem-solving tools and exercises such as root cause analysis, brainstorming and nominal group technique.

KEY TOPICS

Thoughts on Decision Making

  • The hidden choice
  • Why make decisions
  • Why people don’t make decisions
  • Ways to make a decision
  • Decisions solve problems
  • Decision making versus problem solving
  • Realize a decision must be made

Problem Definition

  • Define the problem
  • Define desired end state
  • Define stakeholders

Problem-Solving Process

  • Problem definition 
  • Decision to act on problem 
  • Define problem-solving scope 
  • Finding root cause 
  • Prioritizing root cause correction 
  • Defining potential solutions 
  • Select a solution